Help Desk Services A key differentiator for Rorke Data is the technical support help desk service that we offer. Rorke Data guarantees maximum uptime with our second to none help desk/support services. Customer expectations are not only met but exceeded based on our ISO 9001:2008 and ISO 13485:2003 standards. Delivering superior service on a global scale around the clock 24x7x365 is the support infrastructure we maintain and believe in.

Features:

• 8:30 a.m. to 5:30 p.m Mon - Thurs, 8:00 a.m. to 5:00 p.m Friday help desk support
• 24x7x365 enhanced help desk support available
• Certified technicians
• Hardware & software support
• Installation assistance
• Customer satisfaction surveys completed
• Call reports available

Benefits:

• Domestic help desk with global support capabilities
• Platform independent
• Improved your customer service
• Reduce your technical support overhead cost
• Dedicated customer satisfaction team