A key differentiator for Rorke Data is the technical support help desk service that we offer. Rorke Data guarantees maximum uptime with our second to none help desk/support services. Customer expectations are not only met but exceeded based on our ISO 9001:2008 and ISO 13485:2003 standards. Delivering superior service on a global scale around the clock 24x7x365 is the support infrastructure we maintain and believe in.
“The Rorke technician did a great job and his attention to detail was superior. He diagnosed the problem quickly and got my part to me the next morning.”
Features:
- 8:00 a.m. to 5:00 p.m CST Monday-Friday help desk support
- 24x7x365 enhanced help desk support available
- Certified technicians
- Hardware & software support
- Installation assistance
- Customer satisfaction surveys completed
- Call reports available
Benefits:
- Domestic help desk with global support capabilities
- Platform independent
- Improved your customer service
- Reduce your technical support overhead cost
- Dedicated customer satisfaction team
